Last Updated: December 2024
1. Introduction
Welcome to ITC (India) Pvt. Ltd. ("ITC India", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website, inspection services, safety audits, compliance assessments, and certification services. By accessing our website or using our services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.
2. Services
ITC India provides professional inspection, safety audit, compliance assessment, and certification services for various industries including but not limited to:
- Explosion and hazardous area safety inspections
- Electrical and electronics system inspections
- Machinery and robotics safety assessments
- Solar and renewable energy system inspections
- Perimeter and security system audits
- CCTV and surveillance system inspections
- Building health and smart building assessments
- Critical infrastructure inspections
- Environmental safety and compliance services
All services are provided subject to availability and in accordance with applicable laws, regulations, and industry standards.
3. Service Agreement
When you engage our services, a separate service agreement or contract will be executed that outlines:
- Specific scope of work and deliverables
- Service fees and payment terms
- Timeline and completion dates
- Client responsibilities and site access requirements
- Limitations of liability and warranties
- Confidentiality and data protection provisions
The service agreement will take precedence over these Terms to the extent of any conflict. These Terms will apply to all other aspects of our relationship.
4. User Responsibilities
When using our services, you agree to:
- Provide accurate and complete information about your inspection requirements
- Grant necessary site access and provide required documentation
- Ensure a safe working environment for our inspection personnel
- Comply with all applicable laws and regulations
- Pay all fees and charges as agreed in the service contract
- Maintain confidentiality of inspection reports and findings
- Use inspection reports and certifications only for their intended purpose
5. Payment Terms
Payment terms for our services are as follows:
- Quotes and Estimates: All quotes are valid for 30 days unless otherwise stated
- Payment Schedule: Payment terms will be specified in the service agreement, typically including advance payments and milestone-based payments
- Late Payments: Late payments may incur interest charges and may result in suspension of services
- Refunds: Refund policies will be outlined in the specific service agreement
- Taxes: All fees are exclusive of applicable taxes, which will be added to invoices as required by law
6. Intellectual Property
All inspection reports, certifications, methodologies, and other deliverables created by ITC India remain our intellectual property. You are granted a license to use these materials for the purposes specified in the service agreement. You may not:
- Reproduce, distribute, or modify our reports without written permission
- Use our name, logo, or certifications for marketing purposes without authorization
- Share inspection reports with third parties except as permitted in the service agreement
7. Limitation of Liability
To the maximum extent permitted by law:
- Our liability for any claims arising from our services is limited to the total fees paid for the specific service in question
- We are not liable for indirect, incidental, special, or consequential damages
- We are not responsible for delays or failures due to circumstances beyond our reasonable control
- Inspection reports and certifications are based on conditions observed at the time of inspection and may not identify all potential issues
- We are not liable for decisions made by clients based on our inspection reports
8. Warranties and Disclaimers
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:
- Our services will be uninterrupted, error-free, or completely accurate
- All defects or issues will be identified during inspection
- Our services will meet all of your specific requirements
We warrant that our services will be performed with professional competence and in accordance with applicable industry standards and regulations.
9. Termination
Either party may terminate a service agreement:
- In accordance with the terms specified in the service agreement
- Immediately in case of material breach by the other party
- With written notice as specified in the agreement
Upon termination, you remain responsible for payment of all services rendered up to the termination date. We reserve the right to suspend services for non-payment or breach of these Terms.
10. Confidentiality
We respect the confidentiality of your business information and inspection data. We agree to:
- Keep all client information and inspection findings confidential
- Use information only for the purposes of providing our services
- Not disclose information to third parties except as required by law or with your written consent
- Implement appropriate security measures to protect confidential information
You agree to maintain the confidentiality of our inspection methodologies and proprietary processes.
11. Indemnification
You agree to indemnify and hold harmless ITC India, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your breach of these Terms or the service agreement
- Your misuse of our inspection reports or certifications
- Your failure to provide accurate information or required site access
- Any third-party claims related to your use of our services
12. Dispute Resolution
In the event of any dispute arising from these Terms or our services:
- Parties agree to first attempt to resolve disputes through good faith negotiation
- If negotiation fails, disputes will be resolved through arbitration in accordance with Indian arbitration laws
- Arbitration will be conducted in [City, State], India
- The arbitrator's decision will be final and binding on both parties
13. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any legal proceedings will be subject to the exclusive jurisdiction of the courts in [City, State], India.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.
15. Contact Us
If you have any questions about these Terms of Service, please contact us at:
Email: info@itcindia.org
Phone: +91 93160 12883